You type your username and password into the login form, and the screen returns you to the same empty field without a message. Most of the time that happens because the browser is holding an old session or the password no longer matches what the account expects.
Account locked or login rejected after failed attempts
The login form clears itself after several wrong tries, or a notice says the account is temporarily locked.
- A mistyped password, often from a phone keyboard adding a capital letter.
- An old page still open from a previous session in another tab.
- The wrong username, used instead of the email registered on the account.
- Saved login details in the browser that no longer match the password.
- Security checks that block sign-in until the account holder confirms the request.
- Close every tab of Spinbet Casino so no stale session stays open.
- Reopen the site in a fresh window and type the address yourself.
- Enter the email address you registered with, not a nickname.
- Switch off autocapitalise on your phone keyboard before typing the password.
- Type the password slowly by hand, character by character.
- Clear the saved password for the site from the browser’s password list.
- Try a private browsing window to rule out stored cookies.
- Restart the phone or computer if the form still clears itself.
- Use the password reset option and set something you have not used before.
- Choose a password with letters, numbers and a symbol, and no personal dates.
- Confirm the reset through the message sent to your email inbox.
- Delete the reset message only after you have signed in successfully.
- Disable any browser extension that fills forms automatically.
- Check that the device clock and time zone are set correctly.
- Log in on a second browser to see whether the fault follows the device.
- Keep the account signed in on one device while testing, then log out.
- Note the time of each failed attempt in case you need to explain it.
Contact support when the reset email never arrives or the account stays locked after a successful password change.
Welcome bonus or free spins missing after deposit
The deposit shows as completed but the bonus balance still reads zero, and the free spins counter has not moved.
- The bonus code field was left empty at the moment of deposit.
- The deposit was made before the bonus was selected on the screen.
- The account has already claimed a welcome offer in the past.
- A payment method excluded from the promotion was used.
- The bonus screen was closed before the confirmation step finished.
- Open the bonus history inside the account from the phone browser.
- Look for a record of the welcome offer and its status.
- Check your email for a confirmation message about the claim.
- Return to the deposit screen and see whether the code field still exists.
- If the code was missed, note the exact offer name before contacting anyone.
- Make sure no second deposit repeats the claim during the same session.
- Refresh the wallet with a full page reload, not just a scroll.
- Log out and back in so the balance reloads from the server.
- Switch from Wi-Fi to mobile data if the balance refuses to update.
- Clear the browser cache for the site and load the wallet again.
- Read the offer rules for the deposit method you used.
- Confirm your email address is confirmed on the account.
- Take a screenshot of the deposit record showing the amount and time.
- Keep that screenshot with the offer name in one place.
- Wait until the deposit actually appears in the transaction list.
- Note which free spins game the offer names before you test the counter.
Contact support when the deposit record exists but the bonus history shows no claim at all.
Withdrawal still pending on the account
The withdrawal sits in pending status while the balance stays unchanged, and no confirmation message has arrived.
- Identity checks not finished before the request was sent.
- A bonus still attached to the balance, holding the funds until its play conditions are met.
- The payout details do not match the account holder’s name.
- An earlier withdrawal is still being handled, and only one can run at a time.
- The request was cancelled by a second click during confirmation.
- Open the transaction history and read the status of the request.
- Check whether any active bonus remains in the wallet.
- Finish the play conditions of that bonus before sending a new request.
- Make sure the payout account carries exactly the name on your profile.
- Remove extra withdrawals so only one request is open.
- Confirm that your email inbox is not full, so notices can reach you.
- Look in the spam folder for a message about the request.
- Reopen https://spinbet4.net/ in a fresh browser tab and reload the wallet.
- Log out and in again so the status refreshes from the server.
- Avoid sending the same request twice while one is pending.
- Keep screenshots of the request, its status and its time stamp.
- Leave the request untouched for a while instead of cancelling it.
- Check that your phone browser is not running in battery saver mode.
- Use a desktop browser for one test to see whether status differs.
- Collect the documents you were asked for and have them ready.
- Write down the request reference shown in the history.
Contact support when the status has not changed after your documents are complete and no explanation has reached your inbox.
KYC documents rejected or verification stuck
The upload screen shows the files as sent, yet verification stays open or a document is marked as not accepted.
- Photos blurred, cropped or taken under glare.
- Only one side of an ID card photographed.
- Name or address on the document differing from the profile.
- A proof of address older than the offer allows.
- Files in a format the upload field does not accept.
- Open the verification page and read which document is still missing.
- Photograph IDs on a flat surface in daylight, without a flash.
- Capture all four corners of the document inside the frame.
- Send both the front and the back of an ID card.
- Match the spelling of your name to the profile exactly.
- Use a proof of address that shows your name and home address.
- Choose a recent document rather than an old bill.
- Save each file as a common image or PDF format.
- Keep each file small enough for the upload field to accept it.
- Upload one document at a time and wait for each confirmation.
- Do not send the same document twice while it is under review.
- Re-upload only the item marked as rejected.
- Check the photo again on a larger screen before sending.
- Keep a copy of every file you send in one folder.
- Note the date of each submission for your own record.
- Log out and in after uploading to see the updated status.
Contact support when a clear document is rejected twice without a stated reason.
Save your login details, bonus claims and document photos in one folder on your phone, and keep your profile name identical to your ID, so most of these blocks never reach the support desk.
